Return Policy

1. The Buyer shall have the right to return the received (collected) goods not later than within 14 (fourteen) days without providing any reason for the return of the goods. This provision means that the Buyer, having changed their mind or having decided to reject the goods for other reasons during the mentioned period, shall have the right to notify the Seller about their request to return the goods to the Seller and get their money back. The costs of returning the goods shall be borne by the Buyer.

1.1. When returning goods, it is necessary to provide the original invoice or other documentation confirming the purchase that is received with the goods, as well as completed and signed return form.

1.2. The returned Goods must not be damaged, without loss of its commercial appearance (undamaged labels, protective films, etc.) and must not be used. All returned Goods must contain authentic labels, protective bags, and the same accessories with which they were sold.

1.3. The right of return shall not apply to Contracts for:

a)   Goods produced according to the Buyer’s specific instructions, Goods that are not made in advance and which are manufactured according to the Buyer’s personal choice or instruction, or for the Goods that are clearly tailored to the Buyer’s personal needs;

b)   perishable Goods or Goods with a short shelf life;

c)   packaged Goods which have been unpacked after delivery and which are unsuitable for return on grounds of health or hygiene;

d)   goods which, by their nature, are inseparably mixed with other articles after delivery.

1.4. Not all of the Goods presented in the e-shop are available. If the Seller does not have the ordered Goods in their warehouses, but the Buyer wishes to purchase the goods from the catalogue, the contract is concluded in accordance with the provisions of Article 6.356 of the Civil Code of the Republic of Lithuania, and the Buyer wishing to withdraw from the contract or return quality goods must compensate the Seller for the necessary costs related to the performance of the contract.

1.5. The Buyer’s right to return the goods shall apply only to natural persons and arise from the date of conclusion of the Contract as defined in paragraph 5 of the Rules of Sale-Purchase of Goods at www.volkswagenoem.com.

1.6. The defects of the sold goods shall be remedied, defective goods shall be replaced, returned in accordance with the procedure laid down in the Rules of Sale-Purchase of Goods at www.volkswagenoem.com, as well as taking into account the requirements of the legal acts of the Republic of Lithuania.

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